Shipping Policy

At Custom Candle Packaging, we make and ship custom packaging for candle businesses across the United States. We want the ordering process to be simple and straightforward, which is why we offer free shipping on all orders.

Free Shipping

We provide free shipping on all orders within the United States. You will not be charged a standard shipping fee for your order.

Order Processing & Delivery

Once you confirm your order and approve the final artwork, we will move your packaging into production.

Our usual delivery timeframe is 5–7 business days after order confirmation and artwork approval.

The exact timeframe can vary depending on the size of your order, packaging style, materials, printing requirements, and delivery location. If your order requires additional time, our team will let you know.

Make Sure Your Shipping Information Is Correct

Please double-check your shipping information before confirming your order. This includes your business name, street address, city, state, ZIP code, and contact information.

If an incorrect or incomplete address is provided, it may cause a delivery delay or additional delivery charges.

If Your Order Arrives Damaged

We take care to make sure your packaging is properly prepared before it leaves our facility. However, damage can sometimes happen during transit.

If your order arrives damaged, please contact us within 3 days of delivery. Send us clear photos of the damaged boxes as well as the outer shipping packaging so our team can review the issue and help you with the next steps.

Please note that damage caused after delivery through handling, storage, or use is not covered by this policy.

Delivery Delays

We do our best to deliver orders within the estimated 5–7 business day timeframe. Occasionally, circumstances outside our control—such as severe weather, carrier delays, or unexpected transportation issues—may affect delivery.

If there is a significant delay with your order, we’ll do our best to keep you informed and help resolve the situation.

International Orders

We also work with customers outside the United States. Shipping arrangements for international orders may vary depending on the destination.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless agreed otherwise before the order is placed.

Questions About Your Order?

We’re happy to help. If you have any questions about shipping or your order, contact us:

Email: info@customcandlepackaging.com
Phone: +1 469 501 1118
Address: 539 W. Commerce St Suite 8371, Dallas, TX 75208